Billing Policies

General Billing

Usage of ISN Partners products and services constitutes customer's acceptance of ISN Partners’ billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by ISN Partners before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.

Disabled applications will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Payment receipts are available to customers upon request.


Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.

Late Fee: All past due accounts may be assessed a late fee.

Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data will no longer be available. In this event, the account record and delinquent balance may be submitted to a third-party collection service.



Late Fee: ISN Partners may assess a £30.00 late fee for any payment that is 15 days past due.

Chargebacks: If a customer initiates a chargeback, ISN Partners may assess a £50.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, a £35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest: Any charges not paid when due may be subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.


Payment Methods

ISN Partners accepts payments via credit/debit card. ISN Partners currently accepts MasterCard and VISA credit/debit cards.


Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the ISN Partners subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. ISN Partners will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.


Cancellation Process

Creating a Cancellation request: A request to cancel an ISN Partners application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an ISN Partners application must be made on the website or by email to at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation.

Simply canceling the credit/debit card associated with an ISN Partners account does not cancel the account. ISN Partners will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you submit an online request through the cancellation form or send an email to if you wish to initiate cancelation of your account.


Billing Disputes

Each ISN Partners customer agrees to provide ISN Partners 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should ISN Partners receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before ISN Partners has been given a chance to resolve the issue, ISN Partners has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by ISN Partners, in addition to the £50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, ISN Partners retains the right to collect on any Services or fees that are due. ISN Partners may submit any disputed amounts to a collection agency. Once a chargeback has been received, ISN Partners has the right to suspend the account until the matter is resolved.



Subscription and Service fees are non-refundable and will not be prorated at any time.