Company Information:
This privacy policy applies to ISA bvba cloud software solutions, applications, and the complementary websites of isn-partners.com, 2clixz.com, and all related services we offer for customers across the lifecycle of these applications, further referred to as our Platform(s).
This privacy notice aims to give you information on how we collect and process personal data through use of our services. It is important that you understand this privacy policy, and if you are also a customer of ours, that you read it together with our End User License Agreement below.
This version was last updated on September 2025 as version 2.0, incorporating requirements from the Data (Use and Access) Act 2025.
Service Provider: ISA bvba (company registration required) is the organization providing 2CLIXZ FLOW services. This privacy policy aims to give you information about how we collect and process personal data in accordance with our obligations under UK GDPR, Data Protection Act 2018, and the Data (Use and Access) Act 2025.
IP Owner: The 2CLIXZ FLOW software is owned by: 701 Stonehouse Park, Sperry Way, Stonehouse, GL10 3UT Gloucestershire, United Kingdom
Our Service Address: ISA bvba E3 Laan 21 9800 Deinze Belgium VAT: [VAT Number Required]
You can contact us at any time through info@isn-partners.com or engage our Data Protection Officer (DPO) by directly contacting them at: DPO@isn-partners.com.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us through one of the ways above first.
As a responsible supplier, we really want to help where we can do so. Our philosophy for data protection and privacy extends beyond personal data into the protection and privacy for all valuable information.
We may update this notice from time to time. Where a change is significant, we'll make sure we let you know, usually by sending you an email or if you are a user by alerting you on the platform itself.
Personal data means different things to different people, so we adopt the meaning from the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025.
Personal data we process includes data such as first name, surname, email address, IP address, job role, contact information along with any personally identifiable content in support requests. Payment and banking information is generally provided at a corporate information level but it will also be considered personal data where, in the unlikely event, an individual is paying for the services from their own account and we may need to know some of that banking or credit card information.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Note: Under the Data (Use and Access) Act 2025, the Secretary of State now has powers to designate additional categories as special category data through secondary legislation.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to determine the attractiveness of a particular feature or evaluate performance for future investments.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat this as personal data and ensure the functionality of our platform. We give you the possibility to opt out where legally required. (e.g. machine usage data, purchase history). We strongly advise reading this privacy policy together with the EULA below.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with support for our platform). In this case, we may be relieved of that specific contractual obligation or choose not to proceed with a request, but we will notify you if this is the case at the time.
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
4.1 Provided directly by you - for example by completing our website forms for a demo, using the chat service to ask questions, signing up for our newsletter, calling in for help, applying for a job, participating in a webinar and completing your profile, or by contacting us for support. You don't have to share much personal data at all to benefit from the services and can always ask us to remove that later too. If you choose not to share the relevant personal data, you understand that might mean we cannot provide the services.
4.2 Collected automatically - we collect information such as IP address, device type, pages you visited and what links you clicked on. For our website and marketing work, this means we can get a better understanding of user journeys and areas of interest, so we can keep providing great experiences and personalising content where appropriate.
For user activity on the platform or in the application we collect similar information to ensure the service is optimised, and for performing some of our contract obligations to corporate customers, such as keeping audit logs and forensic histories of work done. Some of this information is collected through the use of cookies and related tracking technologies.
Updated Cookie Rules: Under the Data (Use and Access) Act 2025, certain cookies no longer require consent:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly. Our Cookie Policy explains this in more detail at [Cookie Policy Link Required].
4.3 Information added by customers - a registered user of a customer or partner on the platform may add personal data into the secure cloud service as part of their purpose for using the platform. We have contractual obligations to those customers in our role as a data processor and those customers are responsible for that data and providing their own privacy policy to individuals about that data.
Important note - If you're someone who doesn't have a relationship with us but believe that a user has entered your personal data into our platform, you'll need to contact that user's organisation for any requests. They will be the data controller in that instance and we are the data processor. This includes where you want to access, correct, amend, or request that the user delete your personal data, or address any other individual's rights. If you did still contact us, we will attempt to redirect you to contact the organisation you think may have entered the data.
Our solutions are not intended to be marketed to, sold to or used by children. In our capacity as a data controller we do not knowingly collect data relating to children. Enhanced Child Protection: The Data (Use and Access) Act 2025 explicitly requires additional safeguards for children's data. If you think children's information is being processed by us in our role as a data controller please contact us immediately.
We will not share your personal data with any other company for marketing purposes.
Your data may technically be shared for the purpose of sub-processing as part of a contract we have with a third party supplier, for example a third-party data centre processing information on our behalf. We may also be required to share your data with law enforcement, government agencies, courts or regulators in order to comply with applicable laws. Where allowed, we will notify you of this type of disclosure.
Enhanced Disclosure Provisions: Under the Data (Use and Access) Act 2025, we may share personal data with organizations such as police without having to decide whether that organisation needs the information to perform its public tasks or functions. Instead, the organization making the request is responsible for this decision.
Your data may also be shared with a potential acquirer or investor of our company, or any part of it, and any other people where we have your consent.
We will only use your personal data when the law allows us to, following one of the lawful bases within the UK GDPR and Data (Use and Access) Act 2025. Most commonly, we will use your personal data in the following circumstances:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Assumption of Compatibility: The Data (Use and Access) Act 2025 allows us to assume that some re-uses of personal information are compatible with the original purpose without having to do a compatibility test, in certain circumstances.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
You have the right to withdraw consent or opt out at any time by contacting us or using the relevant mechanism provided in the communication at the time e.g. unsubscribe from a mail marketing campaign, or 'do not contact' response in a specific email sent by one of our staff.
Once opted out a minimal amount of data will be held in a suppression/do not contact list so that we avoid any future contact.
We have set out below, in a table format, a description of the ways we might use your personal data, and which of the legal bases we rely on to do so. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose Type of data Lawful basis
To deliver our cloud platform services and related support for you as a registered user of the platform First name, Surname, Email address, IP address (users can optionally add more data if they choose to e.g. phone number) Performance of a Contract
To process and deliver your order including managing payments, collecting and recovering debts First name, Surname, Phone number, Address (business), Payment information Performance of a Contract (and Legitimate Interests if pursuing a debt)
To market and promote our services to prospective buyers and customers First name, Surname, Job role, Email address, Contact number Consent, Legitimate interests, NEW: Recognised Legitimate Interests where applicable
To use data analytics to report on and improve our website, products/services, marketing, customer relationships and experiences First name, Surname, Email address, IP address Legitimate interests, Performance of a Contract (if not using aggregated reporting and anonymised information)
To prevent incidents, protect customers and respond quickly to security issues First name, Surname, Email address, IP address, Phone number Performance of a Contract, Necessary to comply with a Legal Obligation, NEW: Recognised Legitimate Interests
To respond to legal or regulatory demands Any or all information held depending on the request Necessary to comply with a Legal Obligation
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do this using a Legitimate Interest Assessment and you can learn more about that by going to the ICO website. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can also contact us for further information about how we assess our legitimate interests against any potential impact on you.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
NEW: Recognised Legitimate Interests under the Data (Use and Access) Act 2025 means processing for specific purposes including crime prevention, safeguarding vulnerable individuals, emergency response, and public security, where balancing tests are not required.
Updated Transfer Rules: Under the Data (Use and Access) Act 2025, we follow updated international transfer requirements. The new framework replaces the "essentially equivalent" test with a "not materially lower" standard for data protection.
Our secure cloud platform is hosted inside the European Economic Area (EEA). Where transfers occur outside the UK/EEA, we ensure appropriate safeguards are in place that provide protection that is "not materially lower" than UK GDPR standards.
The Secretary of State will consider cultural and legal differences when making adequacy decisions, which may lead to faster adequacy decisions and simpler risk assessments for businesses.
We have put in place measures to protect the confidentiality, integrity and availability of your personal data. We aim to be a responsible supplier and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, and avoid it being altered or disclosed where it shouldn't be. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality and each one has relevant contracts in place to reinforce that aim.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Our intent is to notify within 72 hours or as soon as we become aware of any breach, in accordance with UK GDPR requirements.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Following that period, we'll make sure it's deleted or anonymised.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example by law we have to keep basic information about customers for 6 years for tax and other purposes after they cease being customers. Depending on the use of our platform some personal data may still be held because it is part of an initiative you contributed to that is still in existence and your organisation wants an audit trail.
In some circumstances you can ask us to delete your data and request erasure as one of your legal rights, as set out below.
You have legal rights for your personal data and in summary these are:
NEW: Enhanced Data Subject Access Requests (DSARs): Under the Data (Use and Access) Act 2025, we are only required to conduct "reasonable and proportionate" searches when responding to DSARs, rather than exhaustive searches. This change is deemed to be backdated to 1 January 2024.
NEW: Mandatory Complaint Handling: We are now required to implement a formal internal complaint-handling mechanism. We will acknowledge complaints within 30 days and provide clear resolution paths.
We have policies and practices in place for each of these requests so if you wish to exercise any of them please contact us and we will process that accordingly. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Updated Response Times: We try to respond to all valid requests within one month. The Data (Use and Access) Act 2025 clarifies when the data subject request clock can be paused, such as during identity verification or clarificatory requests. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not normally have to pay a fee for exercising your legal rights if the request is straightforward and valid. In the event the request is repetitive, excessive or unreasonable we will charge a reasonable fee. We may also choose to refuse a request. In this instance ICO guidance will be followed when choosing not to respond and this will include an explanation why, informing you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You can contact us at any time through info@isn-partners.com or engage our Data Protection Officer (DPO) by directly contacting them at DPO@isn-partners.com
A cookie is a small text file that is placed on your computer or device when you visit our website or use our platform itself. We, and some of our third-party service providers, like Google, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session cookies (cookies that expire when you close your browser).
Updated Cookie Rules under Data (Use and Access) Act 2025:
Essential Cookies - Required for basic functionality, no consent needed Analytics Cookies - For improving user experience and functionality, may not require consent if they don't pose significant privacy risks Marketing Cookies - Still require explicit consent
Cookies help us deliver the services well and enable us to optimise our approach to meet your needs to ensure that you have a great experience.
One simple way to prevent the use of cookies is to activate the facility which is available in most web browsers that enables the user to deny or accept cookies. However, you should know that certain essential cookies may be necessary in order to provide you with certain features of our platform so if you deactivate them your service will not work as intended.
Enhanced Penalties: Under the Data (Use and Access) Act 2025, PECR penalties have been aligned with UK GDPR levels - up to £17.5 million or 4% of global annual turnover.
You can find our Cookie Policy at [Cookie Policy Link Required]
THIS SUBSCRIPTION AGREEMENT ("AGREEMENT") GOVERNS CUSTOMER'S ACQUISITION AND USE OF 2CLIXZ FLOW SERVICES.
IF CUSTOMERS ARE ALLOWED TO REGISTER FOR A FREE TRIAL OF 2CLIXZ FLOW SERVICES, THIS AGREEMENT WILL ALSO GOVERN THE FREE TRIAL.
BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING CUSTOMER'S ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT REFERS TO THIS AGREEMENT, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT. IF CUSTOMERS ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, THEY REPRESENT THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "CUSTOMER" SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF CUSTOMER DOES NOT HAVE SUCH AUTHORITY, OR IF CUSTOMER DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, CUSTOMERS MUST NOT ACCEPT THIS AGREEMENT AND ARE NOT ALLOWED TO USE THE SERVICES.
Customers are not allowed to access the Services if Customer are 2CLIXZ FLOW's direct competitor, except with our prior written consent. In addition, Customer is not allowed to access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
This Agreement was last updated on September 2025. It is effective between Customer and ISA bvba as of the date of Customer accepting this Agreement.
If Customer receives a free trial, ISA bvba will make one or more Features available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered or is registering to use the applicable Service or (b) the start date of any Purchased Services ordered by Customer. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
IMPORTANT: ANY DATA CUSTOMER ENTERS INTO THE SERVICES, AND ANY CUSTOMISATIONS MADE TO THE SERVICES BY OR FOR THE CUSTOMER, DURING THE FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL. CUSTOMER CANNOT TRANSFER DATA ENTERED OR CUSTOMISATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL. LESS FUNCTIONALITIES IN THE FINAL VERSION MAY RESULT IN LOSS OF DATA.
NOTWITHSTANDING SECTION 26 (WARRANTIES AND DISCLAIMERS), DURING THE FREE TRIAL THE SERVICES ARE PROVIDED "AS-IS" WITHOUT ANY WARRANTY.
18.1 Provision of Purchased Services. ISA bvba will make the Purchased Services available to Customer pursuant to this Agreement and the relevant Order Forms during a subscription term. Customer agrees that the purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by ISA bvba regarding future functionality or features.
18.2 User Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services/Subscriptions are purchased as User subscriptions + Feature deliveries and may be accessed by no more than the specified number of Users or assets, (ii) additional and/or Asset subscriptions may be added during the applicable subscription term at the same pricing as that for the pre-existing subscriptions thereunder, prorated for the remainder of the subscription term in effect at the time the additional User and/or Asset subscriptions are added, and (iii) the added and/or Asset subscriptions shall terminate on the same date as the pre-existing subscriptions. User subscriptions are for designated Users only and cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users who no longer require ongoing use of the Services.
19.1 ISA bvba Responsibilities. ISA bvba shall: (i) provide basic support for the Purchased Services to Customer at no additional charge, and/or upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which ISA bvba will give at least 8 hours notice via the Purchased Services and which ISA bvba shall schedule to the extent practicable during the weekend hours from 12 midnight Friday to 12 midnight Sunday Brussels Time), or (b) any unavailability caused by circumstances beyond ISA bvba's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems (other than those involving ISA bvba employees), Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
19.2 Protection of Customer's Data. ISA bvba shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of all Customer's Data. ISA bvba shall not (a) modify Customer's Data, (b) disclose Customer's Data except as compelled by law in accordance with Section 25.3 (Compelled Disclosure) or as expressly permitted in writing by Customer, or (c) access Customer's Data except to provide the Services and prevent or address service or technical problems, or at Customer's request in connection with customer support matters. ISA bvba is allowed to contact Customer's partners (Suppliers, etc.) in order to upgrade functionalities or increase the syncing of data between the parties. Both parties agree that data can be used in statistics as aggregate data only. Aggregate data describes data combined from several measurements. In aggregate data, ISA bvba replaces groups of observations with summary statistics based on those observations. Aggregated data or data aggregates describes high-level data that is composed from a multitude or combination of other more individual data.
19.3 Customer Responsibilities. Customer shall (i) be responsible for Users' compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Customer's Data and of the means by which they acquired Customer's Data, (iii) use commercially reasonable efforts to prevent unauthorised access to or use of the Services, and notify ISA bvba promptly of any such unauthorised access or use, and (iv) use the Services only in accordance with the User Guide and applicable laws and government regulations. Customer shall not (a) make the Services available to anyone other than Users, (unless separately contractually agreed), (b) sell, resell, rent or lease the Services, (unless separately contractually agreed), (c) use the Services to store or transmit infringing, libellous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or (f) attempt to gain unauthorised access to the Services or their related systems or networks.
19.4 Usage Limitations. ISA bvba Services may be subject to other limitations, such as, for example, limits on disk storage space, on the number of devices or floor plans permitted on the system and, for Software and Features that enable Customers to provide public websites, on the number of page views by visitors to those websites. ISA bvba can decide to provide real-time information to enable Customer to monitor their compliance with such limitations.
20.1 Purchase of non-ISA bvba applications. ISA bvba or third parties may from time to time make available to Customer (e.g., through the Features List or other offers) third-party products or services, including but not limited to Non-ISA bvba Applications and implementation, customisation and other consulting services. Any acquisition by Customer of such Non-ISA bvba products or services, and any exchange of data between Customer and any Non-ISA bvba provider, is solely between Customer and the applicable Non-ISA bvba provider. ISA bvba does not warrant or support non-ISA bvba products or services, whether or not they are designated by us as "certified" or otherwise, except IF specified in an Order Form.
20.2 Non-ISA bvba Applications and Customer's Data. If Customer installs or enables Non-ISA bvba Applications or Features for use with the 2CLIXZ FLOW Software or features, Customer acknowledges that ISA bvba may allow providers of those Non-ISA bvba Applications to access Customer's Data as required for the interoperation of such Non-ISA bvba Applications with the 2CLIXZ FLOW Software and Features. ISA bvba shall not be responsible for any disclosure, modification or deletion of Customer's Data, resulting from any such access by Non-ISA bvba Application provider.
20.3 Integration with Non-ISA bvba Applications, Features and Services. 2CLIXZ FLOW Software may contain features designed to interoperate with Non-ISA bvba Applications, Features and Services (e.g., "external Connectors" for data tracking or Google, Facebook or Twitter applications). To use such features, Customer may be required to obtain access to such Non-ISA bvba Applications, Features and Services from their providers. If the provider of any such Non-ISA bvba Applications, Features and Services ceases to make any of these products or services available for interoperation with the corresponding Service features on reasonable terms, ISA bvba may cease providing such Service features without entitling Customer to any refund, credit, or other compensation.
21.1 Fees. Customer shall pay all fees specified in all Order Forms. Except as otherwise specified herein or in an Order Form, (i) fees are based on services purchased and not actual usage, (ii) payment obligations are non-cancellable and fees paid are non-refundable, and (iii) the number of User/Asset/Customer subscriptions purchased cannot be decreased during the relevant subscription term stated on the Order Form. User/Customer subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof. Fees for User subscriptions added in the middle of a monthly period will be charged for that full monthly period and the monthly periods remaining in the subscription term.
Consumer Rights Exception: Under the Consumer Rights Act 2015, consumers have statutory rights including 30-day rejection periods and rights to refunds that cannot be excluded by contract terms.
21.2 Invoicing and Payment. Customer will provide ISA bvba with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to us for wire transfer or other payment. If Customer provides credit card information to ISA bvba, Customer authorises ISA bvba to charge such credit card for all Services listed in the Order Form for the initial subscription term, any part thereof as agreed (quarterly or other payment schedules) and any renewal subscription term(s) as set forth in Section 29.2 (Term of Purchased Services/Subscriptions). Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, ISA bvba will invoice Customer in one month in advance or otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due in 30 days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to ISA bvba and notifying ISA bvba of any changes to such information.
21.3 Overdue Charges. If any charges are not received from Customer by the due date, then at ISA bvba's discretion, (a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) ISA bvba may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 21.2 (Invoicing and Payment).
21.4 Suspension of Service and Acceleration. If any amount owing by Customer under this or any other agreement for ISA bvba's services is 30 or more days overdue (or 10 or more days overdue in the case of amounts Customer has authorised ISA bvba to charge to Customer's credit card), ISA bvba may, without limiting its other rights and remedies, accelerate Customer's unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend its services to Customer until such amounts are paid in full. ISA bvba will give Customer at least 7 days' prior notice that Customer's account is overdue, in accordance with Section 30.2 (Notice Details), before suspending services to Customer.
21.5 Payment Disputes. ISA bvba shall not exercise its rights under Section 21.3 (Overdue Charges) or 21.4 (Suspension of Service and Acceleration) if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
21.6 Taxes. Unless otherwise stated, ISA bvba's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with Customer's purchases hereunder. If ISA bvba has the legal obligation to pay or collect Taxes for which Customer is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides ISA bvba with a valid tax exemption certificate authorised by the appropriate taxing authority. For clarity, ISA bvba is solely responsible for taxes assessable against it based on our income, property and employees.
22.1 Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, ISA bvba reserves all rights, title and interest in and to the Software/Features/Services, including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.
22.2 Restrictions. Customer shall not (i) permit any third party to access the Services except as permitted herein or in an Order Form, (ii) create derivative works based on the Services except as authorised herein, (iii) copy, frame or mirror any part or content of the Services, other than copying or framing on Customer's own intranets or otherwise for Customer's own internal business purposes, (iv) reverse engineer the Services, or (v) access the Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Services.
22.3 Customer Applications and Code. If Customer, a third party acting on its behalf, or a User creates applications or program code using the Services, Customer authorises ISA bvba to host, copy, transmit, display and adapt such applications and program code, solely as necessary for ISA bvba to provide the Services in accordance with this Agreement. Subject to the above, ISA bvba acquires no right, title or interest from Customer or Customer licensors under this Agreement in or to such applications or program code, including any intellectual property rights therein.
22.4 Customer's Data. Subject to the limited rights granted by Customer hereunder, ISA bvba acquires no right, title or interest from Customer under this Agreement in or to Customer's Data, including any intellectual property rights therein.
22.5 Suggestions. ISA bvba shall have a royalty-free, worldwide, irrevocable, perpetual licence to use and incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by Customer, including Users, relating to the operation of the Services.
23.1 Confidential Information definition. As used herein, "Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer's Confidential Information shall include Customer's Data; ISA bvba's Confidential Information shall include the Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Customer's Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
23.2 Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorised by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates' employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party's prior written consent.
23.3 Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party's Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
24.1 ISA bvba Warranties. ISA bvba warrants that (i) ISA bvba has validly entered into this Agreement and has the legal power to do so, (ii) the Services shall perform materially in accordance with the User Guide, (iii) subject to Section 20.3 (Integration with Non-ISA bvba Software, Features and Services), the functionality of the Services will not be materially decreased during a subscription term, and (iv) ISA bvba will not transmit Malicious Code to Customer, provided it is not a breach of this subpart (v) if Customer or a User uploads a file containing Malicious Code into the Services and later downloads that file containing Malicious Code. For any breach of a warranty above, Customer's exclusive remedy shall be as provided in Section 29.3 (Termination for Cause) and Section 29.4 (Refund or Payment upon Termination) below.
24.2 Customer's Warranties. Customer warrants that it has validly entered into this Agreement and has the legal power to do so.
24.3 Consumer Rights Protection. Under the Consumer Rights Act 2015, where Customer is a consumer:
24.4 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THIS DISCLAIMER DOES NOT AFFECT CONSUMER STATUTORY RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015.
24.5 Beta Versions of Features. From time to time ISA bvba may invite Customer to try, at no charge, ISA bvba's new products, features or services that are not generally available to ISA bvba customers ("Betas"). Customer may accept or decline any such trial in Customer's sole discretion. Any Betas will be clearly designated as beta, pilot, limited release, developer preview, non-production or by a description of similar import. Betas are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms. BETAS ARE NOT CONSIDERED "SERVICES/FEATURES" HEREUNDER AND ARE PROVIDED "AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY. ISA bvba may discontinue Betas at any time in ISA bvba's sole discretion and may never make them generally available.
25.1 Indemnification by ISA bvba. ISA bvba shall defend Customer against any claim, demand, suit, or proceeding made or brought against Customer by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party (a "Claim Against Customer"), and shall indemnify Customer for any damages, attorney fees and costs finally awarded against Customer as a result of, and for amounts paid by Customer under a court-approved settlement of, a Claim Against Customer; provided that Customer (a) promptly gives ISA bvba written notice of the Claim Against Customer; (b) gives ISA bvba sole control of the defence and settlement of the Claim Against Customer (provided that ISA bvba may not settle any Claim Against Customer unless the settlement unconditionally releases Customer of all liability); and (c) provides to ISA bvba all reasonable assistance, at ISA bvba's expense. In the event of a Claim Against Customer, or if ISA bvba reasonably believes the Services may infringe or misappropriate, ISA bvba may in its discretion and at no cost to Customer (i) modify the Services so that they no longer infringe or misappropriate, without breaching ISA bvba's warranties under Section 24.1 above, (ii) obtain a licence for Customer's continued use of the Services in accordance with this Agreement, or (iii) terminate Customer's User subscriptions for such Services upon 30 days' written notice and refund Customer any prepaid fees covering the remainder of the term of such User subscriptions after the effective date of termination.
25.2 Indemnification by Customer. Customer shall defend ISA bvba against any claim, demand, suit or proceeding made or brought against ISA bvba by a third party alleging that Customer's Data, or Customer's use of the Services in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law (a "Claim Against ISA bvba"), and shall indemnify ISA bvba for any damages, attorney fees and costs finally awarded against ISA bvba as a result of, or for any amounts paid by ISA bvba under a court-approved settlement of, a Claim Against ISA bvba; provided that ISA bvba (a) promptly gives Customer written notice of the Claim Against ISA bvba; (b) gives Customer sole control of the defence and settlement of the Claim Against ISA bvba (provided that Customer may not settle any Claim Against ISA bvba unless the settlement unconditionally releases ISA bvba of all liability); and (c) provides to Customer all reasonable assistance, at Customer's expense.
25.3 Exclusive Remedy. This Section 25 (Mutual Indemnification) states the indemnifying party's sole liability to, and the indemnified party's exclusive remedy against, the other party for any type of claim described in this Section.
26.1 LIMITATION OF LIABILITY. NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL EXCEED THE LESSER OF £500,000 OR THE AMOUNT PAID BY CUSTOMER HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT. IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER. THE FOREGOING SHALL NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS UNDER SECTION 21 (FEES AND PAYMENT FOR PURCHASED SERVICES).
26.2 EXCLUSION OF CONSEQUENTIAL AND RELATED DAMAGES. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
26.3 CONSUMER RIGHTS EXCEPTION. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 26 DO NOT APPLY TO: (a) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE (b) FRAUD OR FRAUDULENT MISREPRESENTATION
(c) BREACH OF STATUTORY RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015 (d) ANY OTHER LIABILITY THAT CANNOT BE LEGALLY LIMITED OR EXCLUDED26.4 Force Majeure. ISA bvba shall not be liable for any failure to perform its obligations under the Agreement because of circumstances beyond the control of ISA bvba, which such circumstances shall include, without limitation: natural disaster, terrorism, riot, sabotage, labour disputes, war, any acts or omissions of any government or governmental authority, declarations of governments, transportation delays, computer and hardware failure, telecommunications failure, electronic mail failure, power failure, failure of Customer to cooperate with the reasonable requests of ISA bvba, breach of the Agreement by Customer, misuse of the Product by Customer or third parties, and any other events reasonably beyond the control of ISA bvba.
27.1 Term of Agreement. This Agreement commences on the date Customer accepts it and continues until all User subscriptions granted in accordance with this Agreement have expired or been terminated. If Customer elects to use the Services for a free trial period and does not purchase a subscription before the end of that period, this Agreement will terminate at the end of the free trial period.
27.2 Term of Purchased User Subscriptions/Services/Features. User subscriptions purchased by Customer commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant subscription term. The per-unit pricing during any such renewal term shall be the same as that during the prior term unless ISA bvba has given Customer written notice of a pricing increase at least 60 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter. Any such pricing increase shall not exceed 5% of the pricing for the relevant Services in the immediately prior subscription term, unless the pricing in such prior term was designated in the relevant Order Form as promotional or one-time.
27.3 Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
27.4 Refund or Payment upon Termination. Upon any termination for cause by Customer, ISA bvba shall refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by ISA bvba, Customer shall pay any unpaid fees covering the remainder of the term of all Order Forms after the effective date of termination. In no event shall any termination relieve Customer of the obligation to pay any fees payable to ISA bvba for the period prior to the effective date of termination.
27.5 Return of Customer's Data. Upon request by Customer made within 30 days after the effective date of termination of a Purchased Services subscription, ISA bvba will make available to Customer for download a file of Customer's Data in a format determined by ISA bvba, along with attachments in their native format where possible. After such 30-day period, ISA bvba shall have no obligation to maintain or provide any of Customer's Data and shall thereafter, unless legally prohibited, delete all of Customer's Data in ISA bvba's systems or otherwise in ISA bvba's possession or under ISA bvba's control.
27.6 Surviving Provisions. Section 21 (Fees and Payment), Section 22 (Proprietary Rights), Section 23 (Confidentiality), Section 24.4 (Disclaimer), Section 25 (Mutual Indemnification), Section 26 (Limitation of Liability), Section 27.4 (Refund or Payment upon Termination), Section 27.5 (Return of Customer's Data), Section 30 (Governing Law and Jurisdiction) and Section 31 (General Provisions) shall survive any termination or expiration of this Agreement.
28.1 General. Customer is contracting with ISA bvba under this Agreement. Customer should direct notices under this Agreement to ISA bvba. Law and jurisdiction under this agreement are described in this Section 28.
Customer is contracting with: ISA bvba E3 Laan 21 9800 Deinze Belgium VAT: [VAT Number Required]
Notices should be addressed to: same above address AND email: info@isn-partners.com
28.2 Governing Law Choice. This Agreement shall be governed by the laws of England and Wales (for UK customers) or Belgian law (for EU customers), without regard to choice or conflicts of law rules. Consumer customers retain their statutory rights under applicable consumer protection laws.
28.3 Jurisdiction. The courts of England and Wales (for UK customers) or Belgian courts (for EU customers) shall have jurisdiction over disputes, subject to consumer rights to bring proceedings in their country of residence.
28.4 Notice Details. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or of an indemnifiable claim). Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer. All other notices to Customer shall be addressed to the relevant Services system administrator designated by Customer.
28.5 Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the jurisdiction of the applicable courts above, subject to consumer rights.
28.6 Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement, to the extent permitted by law.
29.1 Export Compliance. The Services, other technology ISA bvba makes available, and derivatives thereof may be subject to export laws and regulations of the European Union, Belgium, United Kingdom and other jurisdictions. Each party represents that it is not named on any government denied-party list.
29.2 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
29.3 No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
29.4 Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.
29.5 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
29.6 Attorney Fees. Customer shall pay on demand all of ISA bvba's reasonable attorney fees and other costs incurred by ISA bvba to collect any fees or charges due to ISA bvba under this Agreement following Customer's breach of Section 21.2 (Invoicing and Payment), subject to applicable consumer protection laws.
29.7 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party's sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party's election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, ISA bvba shall refund to Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
29.8 Alternative Dispute Resolution. For consumer disputes, certified Alternative Dispute Resolution (ADR) providers are available as an alternative to court proceedings, offering quicker and cheaper resolution than going through the courts.
29.9 Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Customer's purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.
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Last Updated: September 2025 Next Review: September 2026
This document complies with UK Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Data (Use and Access) Act 2025.